Overall Experience Reviews For Sport Clips Haircuts of Highland Heights

This was my son's first first experience with sports clips and as a former employee I was very disappointed. His hair cut turned out great but the stylist attitude was awful. She was not in uniform just a dirty t shirt looking as if she just rolled out of bed. She was rude to my son never had a nice tone, Never offered any of the mvp experience, and got mad every time she saw another name sign in. Will not return to the highland heights location.

Reply from Sport Clips Haircuts of Highland Heights :
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.

I love this store. Both Brittany and Mistie do a wonderful job. They are pleasant to talk to, and make sure I am satisfied with my haircut before I leave. That being said, the last time I was there I had a less than stellar experience with Nikki - she didn't seem to want to be there and didn't bother to ask me any questions about my haircut - giving me the worst haircut I've had in awhile. One bad haircut isn't going to prevent me from going back - but I know who I won't be asking for in the future.

Reply from Sport Clips Haircuts of Highland Heights :
Thank you for your feedback. We look forward to seeing you again real soon.

This review was left on Google a month ago. Sports clips commented to email them so I did, but never received a response…..I checked in online at 11 today for a haircut. It said 21 min wait, and to be there at 11:15. I get there, check in, and I’m listed as next. Some other guy comes in 5 min later and it says that he will have a 30 min wait. The woman, Amy, looks at me and says the other girl will take care of you. She then immediately takes him back. Here I am at 11:42 and still not helped. The other girl is still washing the other customers hair…..so I’m leaving. This place is a joke, and it’s a shame because sport clips has some great locations in the area. I have zero interest in ever coming back.

Reply from Sport Clips Haircuts of Highland Heights :
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.